Versand

Shipping Policy

Processing Time
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–20 days, depending on the destination and local postal service.

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Shipping Countries & Limitations

We ship to most countries worldwide. However, due to international restrictions, conflicts, or carrier limitations, delivery to some regions is currently unavailable.

Non-Deliverable Countries/Regions

We currently cannot ship to the following countries and territories:

・Afghanistan

・Belarus

・Comoros

・Haiti

・North Korea (DPRK)

・Libya

・Mayotte

・South Sudan

・Sudan

・Syria

・Timor-Leste

・Yemen

・Myanmar

・Central African Republic

・Cuba

・Equatorial Guinea

・Somalia

・Tajikistan

・Turkmenistan

・Tuvalu

・Wake Island

・Russia (varies by carrier)

・Palestine (severely restricted; delivery often impossible)

Some areas in Ukraine may also be restricted or experience severe delays.

These restrictions are based on current global logistics conditions and updates from major international couriers (FedEx, USPS, DHL, etc.). Availability may change without notice.

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Customs, Duties & Taxes

International orders may be subject to customs inspections, duties, or taxes. These fees are the responsibility of the customer.

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Lost or Delayed Packages

If your package is significantly delayed beyond the expected delivery window (5–20 days), please contact us at support@lavia.info and we will assist with tracking or resolving the issue.

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Incorrect Address

Orders returned due to incorrect or incomplete addresses cannot be refunded. Please ensure all shipping information is entered accurately.